Service Terms

These Service Terms describe the practical operation of Collectaneum, provided by Centrillio Limited (company number 12189838). They supplement the Terms of Service and should be read with the Privacy Policy.

Collectaneum provides a digital registry to organise collection records, owned items, research, wanted items, photographs, documents, provenance, valuations and related data. Shared catalogue entries may help identify products and variants but are not certificates of authenticity or proof of title.

Features, supported domains and third-party data sources may change as the platform develops.

An eligible Collectaneum account is intended to work across supported web, Android and iOS clients. Your commercial entitlement is attached to the account rather than to a particular device. Availability of purchasing and subscription-management controls depends on the billing provider and platform.

A feature requiring camera, file or notification permissions may not work unless those permissions are granted. You can usually change permissions through your device settings.

We work to keep the platform available and usable, but we do not promise uninterrupted or error-free operation. Planned maintenance, third-party outages, network faults and security incidents may affect access.

We may restrict a feature temporarily where necessary to protect data or system integrity. Where appropriate, we will provide reasonable notice or service updates.

We use managed cloud infrastructure for authentication, databases, file storage and application delivery. We apply access controls and other technical and organisational safeguards appropriate to the Service.

Backups and recovery measures reduce risk but cannot guarantee recovery of every individual change or file. We recommend keeping independent copies of irreplaceable photographs, ownership documents and other important records.

Information removed from live systems may remain temporarily in protected backups until their normal retention cycle ends. Backup retention periods and recovery practices are described in, or made available consistently with, our Privacy Policy.

Supported registry exports are designed to allow you to take away collection information, photographs, documents, research, wanted records and retained import source information. Export packaging may distinguish structured data and associated files.

You remain responsible for downloading and safely storing your copies, particularly before account deletion or the end of a read-only access period. Data exports do not convey third-party copyright in catalogue records or other external material.

While a trial or paid entitlement is valid, the account can use the included functionality subject to other account restrictions. Scheduling cancellation at the end of a billing period does not normally remove access early.

Once an entitlement expires, the account enters a 90-day read-only period. You may sign in, view existing records and export supported content, but cannot normally create or change registry records, upload files or use write-dependent paid processes.

The application enforces these restrictions through backend permissions as well as interface controls. Details of prices, billing and provider-specific cancellation are in the Terms of Service and your purchase disclosure.

When the 90-day read-only period finishes, data enters protected retention for a further 12 months. Normal customer access is unavailable in this state, although the data is held for potential supported reactivation and eventual deletion.

After that retention period, the account becomes eligible for a permanent purge process. Destructive processing may take a short additional operational period. Some financial, security or other information may need to be retained separately where law permits or requires it.

Reactivation depends on identity verification, restored entitlement and whether the data has not already been purged. We cannot promise restoration once purge has completed.

You may request account deletion independently of subscription cancellation. This begins a 30-day period during which you can withdraw the deletion request. At its end, the account becomes eligible for irreversible purge, subject to operational processing and lawful exceptions.

If a deletion request is cancelled, the previous account lifecycle is restored. A former read-only account will not become writable simply by withdrawing deletion, and pre-existing subscription cancellations remain respected.

Approved shared catalogue facts may remain where legally justified and necessary for catalogue continuity, with identifying attribution removed or minimised as appropriate. Private registry records and uploads are handled separately. See the Privacy Policy.

Spreadsheet imports create or update user-owned records through the supported import workflow. Matching may link an imported record to an existing catalogue product or leave it unlinked; a missing catalogue match is not by itself an import failure.

Imports do not automatically create public catalogue products or variants. New or amended shared catalogue information follows the relevant manual contribution and review process. Barcode and external reference lookups may suggest information, but results should be checked before being relied upon.

We aim to retain original and interpreted import information for export and review where applicable, even if particular source fields do not map to a dedicated registry column.

Collectaneum uses third parties for hosting, data storage, authentication, payment processing and selected information lookups. Availability, processing and accuracy can depend on those providers.

Subscriptions bought through Apple or Google are subject to those providers’ billing management and applicable platform conditions. Third-party bibliographic and catalogue information remains subject to its source and any associated use rights.

We may update supported features, devices, security measures and operational processes. Where an important change materially affects paid access, retention commitments or rights, we will provide appropriate notice and comply with applicable consumer law.

Security incidents, service changes and legal updates may be communicated through account notices, email or our website where appropriate.

Collectaneum assists with recording and organising information; it does not guarantee the authenticity, provenance, legal ownership, condition or valuation of any item. Retain independent evidence and backups for items of particular value or importance.

Nothing in these Service Terms excludes rights or remedies that cannot lawfully be excluded, including applicable statutory rights for digital services.

For service or account questions, please use our Contact page. For privacy matters, see our Privacy Policy.